These Terms and Conditions of booking set out our obligations to you and your commitments to us when you book a Pamper Party with us. These together with the emails between both parties form the basis of our contract with you. It is important that you read through the terms and conditions before you book. It is important to understand that these terms and conditions apply for all bookings with us whether you have chosen to read them or not and are applicable for all members of your group.
Payment is best made by BACS payment (bank transfer). Card/Online payment is an option and is subject to a 3.5% surcharge. If this option is preferred please let us know.
Deposits and payments
20% or a minimum £100 non refundable deposit required on date of booking.
Full payment minus deposit and treatment booking forms should be received by us six weeks before your event. Any bookings made within six weeks of the event are required to be paid in full unless specified otherwise by City Pampers. Treatment booking forms are to be emailed prior to events.
Due to the nature of our business and staff rotas, late payments or treatment list submissions may result in a restricted treatment list, reduced package selection and possibly even the inability for us to provide the pamper party.
The party organiser will ensure that guests arrive on time for their pre-scheduled treatment’s. If changes are made your therapist will make every effort to accommodate this (including lateness) but in such an event City pampers will have no liability for any loss of Treatment time.
- Our cancellation policy applies to the full payment minus deposit. All deposits are non-refundable and cover our administration costs.
- Cancel 90 days+ before the event = 100% refund
- Cancel within 89-28 days before the event = 50% refund
- Cancel within 27-14 days before event = 25% refund
- Cancel within 13-7 days of the event = 0% refund
Pregnant clients who are within the 1st trimester of their pregnancy have a limited treatment choice. Please discuss with City Pampers upon booking.
If you or any member of your party is deemed under the influence of alcohol or illegal substances our therapist retains the right to deny your treatment on precautionary grounds, no refund will be given under these circumstances.
Client must complete consultation form before any treatment is commenced. All known medical problems, medicines and ailments must be recorded. If any contra-indications that have not been mentioned arise in consultation or during treatment, treatment may be stopped to ensure the safety of our client. No refund can be provided if the medical condition has not been declared prior to treatment.
City Pampers shall not be liable to the organiser or guests for any loss, injury, damage, expense or delay suffered by the organiser or the guests. This exclusion shall extend (but not be limited) to the consequences of any act or omission (whether willful, negligent, reckless, dishonest or otherwise) which takes place during the Party on the part of the Therapists or the Host or the Guests. The organiser acknowledges that The City Pampers charges are set on the basis that it has no such liability.
Age restrictions and limits
Unless you advise us to the contrary we will assume that every member of your group is 18 years of age or over. If this is not the case and some members of your party do not fall into this age category, please check with us that the events you book can accommodate the younger members of your party. If this is not checked prior to your booking and you encounter problems during your weekend, City Pampers cannot be made responsible. Some of our activities may not be participated in due to height / weight / pregnancy / disability / medical / health restrictions. It is your responsibility to ask us if there are any of the aforementioned restrictions regarding any events you may have booked with City Pampers Failure to do so may result in group members not being able to participate in certain events and City Pampers will not be held responsible and will not provide a refund in these circumstances.
Despite our suppliers being aware of the nature and likely intent of same sex groups, you are expected to respect your environment and other people around you. All suppliers and hotel have every right to terminate, without notice, your stay or activity under threat of vandalism, violence or any other behaviour deemed inappropriate by them. In such cases, all insurances will be invalidated and you will not have any entitlement to a refund of any kind whatsoever. We accept no liability for any accident or misadventure that occurs while any of your group is under the influence of drinks or drugs. Please also be aware that some hotels may require a behaviour ‘bond’ to be placed on hold with a credit card or cash, upon check in. We will do our utmost to give you prior notice where this might happen, but in some extreme cases this may not be possible. Please check with us when paying your final balance.
You acknowledge and agree that the Package Travel, Package Holidays and Package Tours Regulations 1992 (the Regulations) do not apply to your agreement with City Pampers or to your Pamper Party and that we have no liability under the Regulations. Your accommodation and third party events have their own terms and conditions for which it is your responsibility to check before booking. City Pampers will not be held responsible for issues with third parties or accommodation. Where 3rd party bookings have been made. Terms and conditions of those companies will apply.
If for any reason you have reason to complain, please email us at City Pampers as soon as possible. Whilst we stipulate that we will respond to complaints within 28 days we will always endure to contact and resolve issues much sooner if not immediately.
Changes by us
If we have to make a significant change to your Pamper Party at any time we will inform you as soon as possible.
City Pampers reserves the right at any time to cancel or change any treatments made but will endure to offer suitable substitute alternative treatments without accepting liability. You have every right to refuse the offered alternative and should this happen during your Pamper Party we will endeavour to refund a percentage of that treatment price. Should this occur before the Pamper Party and you refuse the offered substitute we will refund the treatment/package in full.
City Pampers reserves the right to cancel any treatment (before commencement of the pamper party), due to force majeure, sickness, health concerns or any other reason outside the control of City Pampers that we, in our absolute discretion, may determine.
Force majeure events include (but are not limited to) war or threat of war, riot, civil strife or unrest, Acts of God, strikes, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flight or rail transport by airline or rail operator, the alteration of flight paths, aircraft type or any other event that is beyond the reasonable control of City Pampers.
The above terms and conditions apply unless specified differently in a third party deal.